You assume the person needing help knows what to look for, and how to express the problem in such a way they can find it on google. Stack Overflow can also be

You assume the person needing help knows what to look for, and how to express the problem in such a way they can find it on google. Stack Overflow can also be intimidating for many. There are those who don't want to appear ignorant in public or get a condescending reply.