> You can automate sending things via fax machine. OCR exists. You can use web scraping tech I've spent a fair amount of time working on infrastructure and ope

> You can automate sending things via fax machine. OCR exists. You can use web scraping tech I've spent a fair amount of time working on infrastructure and operations projects for insurance MGAs (a particular kind of broker), and can assure you that these approaches are definitely in use by many players within this space. If Zenefits hasn't implemented these methods, it would be pretty unusual. Granted, even in spite of heavy automation in the broker space, there's still a ton of very old school paper shuffling and processes that resist automation because of a combination of the following factors: * lack of standards * process complexity * the sheer number of 'one off' cases that pop up in the insurance world * when you do the cost analysis, it's often cheaper to rely on a manual process with manual controls than it is to automate, thanks to relatively inexpensive clerical labor