Not only was Zenefits doing lots of manual work behind the scenes, but also was the quality of that work incredibly poor. Personal anecdote: Enrolled for healt

Not only was Zenefits doing lots of manual work behind the scenes, but also was the quality of that work incredibly poor. Personal anecdote: Enrolled for health insurance through the Zenefits portal. Waited a few weeks for my insurance information in the mail. Eventually I got an insurance card for someone with a different name and gender, but with my address, phone number and even social security number! I even got the insurance nurse hotline calling me for this person, but not for me. It took Zenefits 2+ months to correct this data entry issue. Another anecdote: The insurance plans we had selected with our account rep were different from the ones offered through the Zenefits portal. We assumed these were the same, but employees were actually enrolling for worse plans than we had thought. Account managers were generally very unresponsive, then again - we were just a small startup (but with very simple, standard needs).