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Repairs are part of the Apple ecosystem, hence the whole "Genius Bar" thing. Apple wants to control the whole experience from purchase onwards. And let me tell

Repairs are part of the Apple ecosystem, hence the whole "Genius Bar" thing. Apple wants to control the whole experience from purchase onwards. And let me tell you, they treat you very well. When I was under warranty they always tracked down my issue and even found things I didn't notice like my trackpad going bad. Apple does have licensed third party repairers. People also use unlicensed repairers and repair their own devices all the time such as with screens. The situation here was that unlicensed parts were a security risk and their factory tests were left in which bricked the devices. Now TouchID is just disabled.

ericabiz 11y ago
> Apple does have licensed third party repairers. This is a common misconception. Apple DOES license repair shops for Mac repairs. However, those licensed shops cannot do iPhone screen repairs, per their agreement with Apple. Apple doesn't have any way to get licensed for iPhone screen repairs--nor do they sell "official" Apple parts. Hence, the huge third-party repair industry that has popped up, complete with distributors offering high-quality screen/digitizer replacements and stores that will replace screens.
- cooper12 11y ago
  Ah, thank you for clearing that up. What are they allowed to do then? Just software issues?
  - ericabiz 11y ago
    I haven't seen the precise wording of the agreement, but I have talked to multiple "authorized repair center" owners, and my understanding is that they can only replace batteries on iPhones, and even then they must submit the serial number of the phone to Apple and wait for Apple to ship them a battery. That's an awful deal compared to third party repair centers, which can stock batteries, replace them quickly, and warranty the batteries themselves if a customer has issues. As far as software issues go, we really only get two of them at our store: either someone is out of space on their phone, or their phone won't install the latest iOS update. (We got a million of the latter when iOS 9 came out.) There's not much money to be made with either of those two issues, and they're both relatively rare compared to broken screens, so even if they are allowed to fix software issues, it's certainly not a money maker for them. Unfortunately for these businesses, being an authorized Apple repair center doesn't exactly bring in the big bucks these days. Strange that Apple won't do an entire program for screen repairs--it'd certainly make them a killing to do so--but it's their prerogative, I suppose.

ericabiz 11y ago

> Apple does have licensed third party repairers. This is a common misconception. Apple DOES license repair shops for Mac repairs. However, those licensed shops cannot do iPhone screen repairs, per their agreement with Apple. Apple doesn't have any way to get licensed for iPhone screen repairs--nor do they sell "official" Apple parts. Hence, the huge third-party repair industry that has popped up, complete with distributors offering high-quality screen/digitizer replacements and stores that will replace screens.

cooper12 11y ago
Ah, thank you for clearing that up. What are they allowed to do then? Just software issues?
- ericabiz 11y ago
  I haven't seen the precise wording of the agreement, but I have talked to multiple "authorized repair center" owners, and my understanding is that they can only replace batteries on iPhones, and even then they must submit the serial number of the phone to Apple and wait for Apple to ship them a battery. That's an awful deal compared to third party repair centers, which can stock batteries, replace them quickly, and warranty the batteries themselves if a customer has issues. As far as software issues go, we really only get two of them at our store: either someone is out of space on their phone, or their phone won't install the latest iOS update. (We got a million of the latter when iOS 9 came out.) There's not much money to be made with either of those two issues, and they're both relatively rare compared to broken screens, so even if they are allowed to fix software issues, it's certainly not a money maker for them. Unfortunately for these businesses, being an authorized Apple repair center doesn't exactly bring in the big bucks these days. Strange that Apple won't do an entire program for screen repairs--it'd certainly make them a killing to do so--but it's their prerogative, I suppose.