5 ms·

Nice move, it's pretty cool of them to offer reimbursement to people who bought replacement phones in the meantime.

by roddux 11y ago

deckar01 11y ago
So, anyone who dropped the cash to buy a new iPhone gets it for free (with a working touch ID sensor), but anyone who couldn't afford to buy a new iPhone has to pay for an official touch ID sensor? Ouch.
- rconti 11y ago
  To be fair, I'm not sure a new touchID sensor is expensive. I cracked the screen on my 6 the other day, and was investigating DIY screen replacements. $100 for screen+digitizer not so bad, but I hear the replacement is a bit of a bear. Fortunately a friend overheard my conversation and recommended I just take it to Apple. Sure enough, screen replacements are something like $105 out the door. The replace the screen and digitizer. When I went back for my phone, they told me they tried 2 new screens+digitizers and neither one worked, so they just gave me a new phone for the "screen replacement" price. Needless to say, I was quite happy I didn't try to DIY. I had no idea the "official" Apple repairs would be so cheap. I guess things have gotten a lot more consumer friendly since the bad PR days of cracked screens. I'm not sure if the home button is replaced in a screen replacement, but I can't imagine it's particularly expensive vs a screen+digitizer replacement.
  - zimpenfish 11y ago
    I managed to get an almost invisible hairline crack in my screen - could only really see it with the right angle. Made a genius bar appointment then sat around for an hour waiting whilst they were swamped. A nice lady appeared, looked at the screen, was impressed how subtle the crack was, and then gave me a new phone rather than fixing the screen because they'd kept me hanging around for an hour. Compared with every other customer service experience I've had, this is gold standard and means I'll almost certainly keep buying Apple kit (although my current battery issues aren't being handled as effectively, mind.)
  - chris_wot 11y ago
    Wtf? I cracked my iPhone 5S and took it to an Apple Store and they told me it was impossible to repair, and sold me a new iPhone for $400!
    - schrodinger 11y ago
      They can only repair it if the frame isn't bent. Yours must have been.
      - rconti 11y ago
        Also, in the early days, Apple basically said "buy a new phone". They got some bad PR about it and came up with the repair program. I think it well predates the 5S though.
    - ericabiz 11y ago
      Next time, take it to a third-party repair shop. (Check reviews and ratings before you go to one!) Usually, they can bend the frame out. Should save you a lot of money over a replacement from Apple. (Note: I co-own a repair shop and we do this often for customers. We've had customers bring phones in that are almost a V shape and we've been able to bring them back to life.)
- deleted 11y ago
  [deleted]

Nice move, it's pretty cool of them to offer reimbursement to people who bought replacement phones in the meantime.

by roddux 11y ago

Nice move, it's pretty cool of them to offer reimbursement to people who bought replacement phones in the meantime.

So, anyone who dropped the cash to buy a new iPhone gets it for free (with a working touch ID sensor), but anyone who couldn't afford to buy a new iPhone has to pay for an official touch ID sensor? Ouch.

rconti 11y ago
To be fair, I'm not sure a new touchID sensor is expensive. I cracked the screen on my 6 the other day, and was investigating DIY screen replacements. $100 for screen+digitizer not so bad, but I hear the replacement is a bit of a bear. Fortunately a friend overheard my conversation and recommended I just take it to Apple. Sure enough, screen replacements are something like $105 out the door. The replace the screen and digitizer. When I went back for my phone, they told me they tried 2 new screens+digitizers and neither one worked, so they just gave me a new phone for the "screen replacement" price. Needless to say, I was quite happy I didn't try to DIY. I had no idea the "official" Apple repairs would be so cheap. I guess things have gotten a lot more consumer friendly since the bad PR days of cracked screens. I'm not sure if the home button is replaced in a screen replacement, but I can't imagine it's particularly expensive vs a screen+digitizer replacement.
- zimpenfish 11y ago
  I managed to get an almost invisible hairline crack in my screen - could only really see it with the right angle. Made a genius bar appointment then sat around for an hour waiting whilst they were swamped. A nice lady appeared, looked at the screen, was impressed how subtle the crack was, and then gave me a new phone rather than fixing the screen because they'd kept me hanging around for an hour. Compared with every other customer service experience I've had, this is gold standard and means I'll almost certainly keep buying Apple kit (although my current battery issues aren't being handled as effectively, mind.)
- chris_wot 11y ago
  Wtf? I cracked my iPhone 5S and took it to an Apple Store and they told me it was impossible to repair, and sold me a new iPhone for $400!
  - schrodinger 11y ago
    They can only repair it if the frame isn't bent. Yours must have been.
    - rconti 11y ago
      Also, in the early days, Apple basically said "buy a new phone". They got some bad PR about it and came up with the repair program. I think it well predates the 5S though.
  - ericabiz 11y ago
    Next time, take it to a third-party repair shop. (Check reviews and ratings before you go to one!) Usually, they can bend the frame out. Should save you a lot of money over a replacement from Apple. (Note: I co-own a repair shop and we do this often for customers. We've had customers bring phones in that are almost a V shape and we've been able to bring them back to life.)
deleted 11y ago
[deleted]