3 ms·
From the article: "Growth broke stuff. To increase revenue, the company moved beyond small businesses to customers with hundreds of employees — and the softwar
by stygiansonic 11y ago
From the article:
"Growth broke stuff. To increase revenue, the company moved beyond small businesses to customers with hundreds of employees — and the software struggled to keep up. Instead of pausing to fix bugs, Zenefits simply hired more employees to fill in where the software failed, including repurposing product managers for manual data entry."
From a different article about the downfall of Target Canada[1], which also suffered from trying to ramp up too fast:
"Getting the details from suppliers largely fell on the young merchandising assistants... “There was never any talk about accuracy,” says a former employee. “You had these people we hired, straight out of school, pressured to do this insane amount of data entry, and nobody told them it had to be right.”"
Don't underestimate the proliferation of data entry jobs, especially when there is chaotic growth/lack of a proper plan.
1. http://www.marketingmag.ca/?p=166300&preview=true http://www.marketingmag.ca/?p=166300&preview=true
- Lawtonfogle 11y ago>“You had these people we hired, straight out of school, pressured to do this insane amount of data entry, and nobody told them it had to be right.”" My first guess is that it was worse than this. The people doing data entry who took the time to do it right were likely showing up as doing worse on what ever metrics were being ran and were replaced by people who were fast but error prone. Bad metrics leading to bad optimizations.