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This is a great use case for system-wide messaging within your application. While they didn't send out an email to users, they could've easily thrown up a bann

This is a great use case for system-wide messaging within your application. While they didn't send out an email to users, they could've easily thrown up a banner on logged in pages indicating the current problem. The initial shock of viewing the email invoice would be subsided when you login to realize they've got your back. Even better would be to link to the status page for updates.

charlieegan3 11y ago
On my billing page there's a banner with a link to the status page for the issue (though it wasn't there when I looked earlier). "We're experiencing problems with incorrect billing amounts being displayed on invoices"