Nope, no data other than comparing the money being spent on the problem with my perception from the trenches. This is a human problem. That is, generally speaki

Nope, no data other than comparing the money being spent on the problem with my perception from the trenches. This is a human problem. That is, generally speaking the person in reception of help needs to work just as hard as the agency providing help for it to WORK. 911, in my area, is used for a lot more than "emergencies" unfortunately... we are the ultimate real-time problem solvers. "Man down" & "sick person" calls are generally not emergencies and they tend to be our regulars, which are generally homeless.