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This was my morning heart attack. Got an email from Heroku with the ominous subject line: "You have spent money." The email encouraged me to log into my accou
by jawns 11y ago
This was my morning heart attack.
Got an email from Heroku with the ominous subject line: "You have spent money."
The email encouraged me to log into my account and "review the charges."
So I logged in, checked the billing page, and found an invoice with a HUGE bill for what was supposed to be a free instance.
The question is: What's an appropriate way to say, "Sorry for accidentally making you think that you owe us $1,200, causing you to have a total freak-out, wondering where you're going to get that kind of money ... and only finding out that the bill might be erroneous by clicking on a small-print support message on the billing page?"
- chippy 11y agoHeroku has said "Invoices went out today with incorrect numbers. We're terribly sorry about that! We're working on a fix: " on Twitter only. So if you only saw your email, you are in still in the dark
- charlieegan3 11y agoIf you tweeted or opened a support ticket they responded some time ago - or at least they did for me. Still an email would have been better.
- jawns 11y agoUpdate: I received the "You have spent money" email at 4:20 a.m. Eastern. It wasn't until 2:15 p.m. Eastern that I received a follow-up email explaining that the invoice I'd received was erroneous.