Customer retention is a key concern for their bottom line, so they're incentivized to not piss off a customer by sending overripe or wilting produce. In the cas

Customer retention is a key concern for their bottom line, so they're incentivized to not piss off a customer by sending overripe or wilting produce. In the case of partnering with local stores, you'll end up with clashing incentives (the delivery service wants you to get the shiny apple, the store sees you as a way to pawn off the bruised one). But the delivery service can still apply pressure on the retailer, as well as instructing their drivers to do a quality control check before accepting the delivery.