That's a pretty misleading headline: Not that Mountain View will be providing technical support as such, only enquiries into the ordering and shipping process w

That's a pretty misleading headline: Not that Mountain View will be providing technical support as such, only enquiries into the ordering and shipping process will be dealt with by Google - everything else gets directed to HTC or T-Mobile as appropriate. For paid services like AdWords you (sometimes) can get sales support. It's the support for actual issues that is a black hole.