No game developer suddenly realises that their customers really want a different kind of product altogether. Probably because they realize that their customers

No game developer suddenly realises that their customers really want a different kind of product altogether. Probably because they realize that their customers always want a different kind of product altogether. I've read a customer review of Dragon Age where the person thought it was terrible because it wasn't a first person shooter. Imagine developing a billing system and having your customers complain because it wasn't a good word processing application.