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The way I see it it's not the mobile industry being resistant to change, but users being overly needy. How self-entitled does one feel to think they could get
by fierarul 17y ago
The way I see it it's not the mobile industry being resistant to change, but users being overly needy.
How self-entitled does one feel to think they could get a $500 phone and pay half-price, enter into a 2 year contract and then, 2 weeks later, cancel everything and keep the phone for free.
What Google did looked very logic to me (including those restocking fees, etc) but then all this storm of getting actual support was started. It almost looks as if someone looked at what Google wasn't providing and then pointed the media towards this and repeated ad nauseum... Which basically tells me that perhaps one should buy this phone and see what all the fuss is all about.
- mcantor 17y agoFWIW, most people don't even realize that phone contracts exist to subsidize the handsets. Most of the time, when I explain to someone that contract cancellation fees are basically just the phone company saying, "Well, can you pay us the rest of the money for the phone we gave you," their consumer ire abates somewhat and is replaced with a contemplative, "Oh."
- smokinn 17y agoThey don't realize it because the rates are the same whether you get a free phone or not. If you buy your phone you'll be paying the same monthly fee as some other person who got his for free.
- oostevo 17y agoThat's not true of T-Mobile, Google's provider of choice: The plans that subsidize their phones start from $60 a month for unlimited, and the unlimited plans that don't subsidize phones start from $50 a month. This may, of course, vary from provider to provider. I'm only familiar with T-Mobile. http://www.t-mobile.com/Shop/Plans/Cell-Phone-Plans-Overview.aspx http://www.t-mobile.com/Shop/Plans/Cell-Phone-Plans-Overview...
- Goronmon 17y agoIsn't that a fairly new development for T-Mobile though?