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One very strong point which not that many discuss here is how awful websites of non-Apple manufacturers are. They are a strong indication of how bad things are

by k_bx 11y ago

One very strong point which not that many discuss here is how awful websites of non-Apple manufacturers are. They are a strong indication of how bad things are organized and developed at those companies, if they can't make a nice website answering all your questions in an attractive manner – how can they expect you to buy stuff from them? Always impressed me.

creshal 11y ago
HP's website should be discussed in UX curricula as best example how to never, ever, under any circumstances including death threats to design a website. From crazy URLs to crazy design to absurd uptime issues to random slowdowns, the inability to use it for anything made me go away from procuring HP products. Lenovo's is not quite as bad, but the article already highlighted the worst offences. At least I've memorized what to augment my google searches with to find the specific page I need. (I know, I know.) From the "enterprise" vendors, Dell is the best, because you only need to navigate through a single poorly worded drop-down menu to find somewhere to enter your service tag. Their shop, on the other hand, is absurd (clunky interface and zero configuration options) and seems to solely exist to make you bother a Dell reseller instead (who have better prices, more options, and are, despite email ping-pong, faster).
- raisedbyninjas 11y ago
  Dell used to provide abundant configurations. You could get significantly different prices for identical or very similar machines depending on the shop you used, special URLs, promotions or changing components on different models. Asus was lauded ITT for their website design. I'd disagree because I've been considering a zenbook. I couldn't find the comparison between the models or even the submodels of the UX305. It is pretty though.
buro9 11y ago
Even if you know you want to buy from Lenovo... have you ever tried it? In Europe that means interacting with Digital River. It's extremely common that your first order will just be binned by their fraud squad, and from there if you persevere you'll be welcomed by even more pain and torture until the laptop eventually arrives and your view of Lenovo is already very negative.

by k_bx 11y ago

creshal 11y ago

HP's website should be discussed in UX curricula as best example how to never, ever, under any circumstances including death threats to design a website. From crazy URLs to crazy design to absurd uptime issues to random slowdowns, the inability to use it for anything made me go away from procuring HP products. Lenovo's is not quite as bad, but the article already highlighted the worst offences. At least I've memorized what to augment my google searches with to find the specific page I need. (I know, I know.) From the "enterprise" vendors, Dell is the best, because you only need to navigate through a single poorly worded drop-down menu to find somewhere to enter your service tag. Their shop, on the other hand, is absurd (clunky interface and zero configuration options) and seems to solely exist to make you bother a Dell reseller instead (who have better prices, more options, and are, despite email ping-pong, faster).

raisedbyninjas 11y ago
Dell used to provide abundant configurations. You could get significantly different prices for identical or very similar machines depending on the shop you used, special URLs, promotions or changing components on different models. Asus was lauded ITT for their website design. I'd disagree because I've been considering a zenbook. I couldn't find the comparison between the models or even the submodels of the UX305. It is pretty though.

buro9 11y ago

Even if you know you want to buy from Lenovo... have you ever tried it? In Europe that means interacting with Digital River. It's extremely common that your first order will just be binned by their fraud squad, and from there if you persevere you'll be welcomed by even more pain and torture until the laptop eventually arrives and your view of Lenovo is already very negative.