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Asking 'Why' in Design – A Cautionary Tale
- na85 11y ago>MS Project went wrong in neglecting to ask “why is someone exporting to CSV?” >What’s the deeper need/problem to be solved here? The user is trying to import the data into another application! This is why Free Software is important: if Project was open source the user could have just have submitted a pull request or else started a fork. Instead we have predictably bad behavior from one of the most notoriously user-hostile companies of all time. Microsoft products are heavy-handed and unwieldy? Colour me surprised.