Reminds me of one my favorite passages from The Periodic Table: "I must also mention another peculiar and beneficent consequence of Customer Service: by preten

Reminds me of one my favorite passages from The Periodic Table: "I must also mention another peculiar and beneficent consequence of Customer Service: by pretending to esteem and like your fellow men, after a few years in this trade you wind up really doing so, just as someone who feigns madness for a long time actually becomes crazy."