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I don't believe that changes are being made as thoughtlessly as this article portrays. Twitter employees read the same things you and I read, you can be damn su

by wonnage 11y ago

I don't believe that changes are being made as thoughtlessly as this article portrays. Twitter employees read the same things you and I read, you can be damn sure they're aware swapping the Moments tab caused a bunch of accidental clicks. The article ascribes the decision to ignorance, or being bad at measuring. That doesn't feel right here. Swapping tab order is going to guarantee more people look at it, and maybe the thought process is that twitter moments is a great feature so even some accidental clickers might start using it as a result of actually seeing it for the first time. Call it hubris or not caring about your users or whatever; the point is, all of these "dumb" decisions are being made by people whose job it is to think about them.

chipsy 11y ago
Employees can easily experience tunnel vision even if they were happily dogfooding the product themselves: http://www.theverge.com/2016/2/6/10926816/twitter-employee-experiences-harassment-on-twitter http://www.theverge.com/2016/2/6/10926816/twitter-employee-e...
kofejnik 11y ago
"My team created and implemented features XXX, YYY, and ZZZ" looks much better in some manager's performance review than "My team did NOT implement XX, YY, and ZZ, because reasons" So the changes are very thought out, only the goals are different
x0x0 11y ago
Even if that's true (and I'm skeptical!) Twitter's purpose is to extract more ad revenue while not degrading the product so much that I give up and leave. That can easily be cross-purposes with what I want. And let's not forget google's empire was at least partially built on the double charged double click on an ad. They charged for that through March 2005 iirc. Not to mention if your median employee is using an iphone 6s plus, they don't share much about the experience with many of their users. For example, it's very clear from frustrating bits of their android app that no fitbit employees who matter use android. Similarly, no spotify employees who matter use the spotify android app...

by wonnage 11y ago

chipsy 11y ago

Employees can easily experience tunnel vision even if they were happily dogfooding the product themselves: http://www.theverge.com/2016/2/6/10926816/twitter-employee-experiences-harassment-on-twitter http://www.theverge.com/2016/2/6/10926816/twitter-employee-e...

kofejnik 11y ago

"My team created and implemented features XXX, YYY, and ZZZ" looks much better in some manager's performance review than "My team did NOT implement XX, YY, and ZZ, because reasons" So the changes are very thought out, only the goals are different

x0x0 11y ago

Even if that's true (and I'm skeptical!) Twitter's purpose is to extract more ad revenue while not degrading the product so much that I give up and leave. That can easily be cross-purposes with what I want. And let's not forget google's empire was at least partially built on the double charged double click on an ad. They charged for that through March 2005 iirc. Not to mention if your median employee is using an iphone 6s plus, they don't share much about the experience with many of their users. For example, it's very clear from frustrating bits of their android app that no fitbit employees who matter use android. Similarly, no spotify employees who matter use the spotify android app...