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It's always more complex than most on HN think. I've seen it firsthand after AWS outages and the laughably simplistic solutions or complaints offered up here.
by res0nat0r 11y ago
It's always more complex than most on HN think. I've seen it firsthand after AWS outages and the laughably simplistic solutions or complaints offered up here.
So they respond immediately that they are looking into it. Then this post would be raging that it has been 30 days without any updates.
So they should reprioritize everyone who needs to be involved and sideline their current work, move to this project and start tossing updates over the wall to satisfy the mob? There are a lot more people involved with big websites/infrastructure when you have millions of customers and everyone here seems to happily ignore that fact when it is something they believe they are entitled to have because "its easy". They shouldn't be responding w/ hand-wavy answers just to get the enraged masses something to chew on, what happens if they don't come through?
Everyone should just calm down and stop whining. They've responded that they are working on a solution, it will take a while to implement.
- joshmanders 11y ago> Everyone should just calm down and stop whining. They've responded that they are working on a solution, it will take a while to implement. As someone who's actually involved in the Dear Github movement and not just some commenter on HN, not a single one of us wanted them to respond immediately with "We're doing this, and this for you RIGHT NOW" and stop everything their doing. While today's response is a good sign, it does nothing more than satisfy what you should have done from the start. Respond that they are aware of the situation and will have a better response in time. That time could be 3 days, 3 weeks, or 3 months. Just acknowledging that they seen it and are addressing it is good enough. Their support has been notorious (we've outlined it on the letter) for not being responsive... So the best response is quietness for almost a month, just to say "We see your letter, we will prepare something soon."?
- chris_wot 11y agoYou really, really need to reach out to Jono Bacon via email.
- joshmanders 11y agoThis article was covered by top tech news sources, why the heck does everyone need to reach out privately?
- chris_wot 11y agoI thought you said you were directly involved with that letter? Don't you want to talk to one of the people who could make that happen?