> That takes deliberate innovation. But sometimes, when trying to do that, the transformed version has less utility, and the service dies. That's the risk here.

> That takes deliberate innovation. But sometimes, when trying to do that, the transformed version has less utility, and the service dies. That's the risk here. Without deliberate innovation the service dies. They're not sitting on their hands here: they spent $800M on R&D last year... and a $500M loss.