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I have lived this many times over. You will always have clients like this, these are the best ways I have found so far. 1: do not give net 30 day terms unless
by davismwfl 11y ago
I have lived this many times over. You will always have clients like this, these are the best ways I have found so far.
1: do not give net 30 day terms unless a client has earned them or applied via credit. Some exceptions can be made for large firms, but many small to medium businesses are terrible about paying. Large businesses might be a little slow, but almost always pay consistently the same, unless there is a known issue.
2: If you do give net 30 terms (or anything more then 10 days), provide a discount for payment within 10 days. This makes almost all larger businesses prioritize your invoice and get you paid. You may think it is minor, but many businesses do this over hundreds or sometimes thousands of invoices and they save significant amounts of money doing so.
3: Make payment details clear within your TOS/contract. For my smaller consulting clients, if their invoice was unpaid after 3 days from the due date I stopped all work and they lost their spot in line for services. So essentially most of those clients had 7-10 days to pay me or I halted all work. I also had it up front that if that happened 2 times within a short period (defined in the contract) that all future work (if accepted) would be prepaid. This was part of my non-negotiable contract terms. For my SaaS product, I used similar terms, we billed their credit card for small/mid sized clients (generally under $2k/month) and if their card was denied or we were unable to collect that months service after 5 days we suspend their account until it was brought current. They typically had until the next billing cycle to do so and then their account was disabled and couldn't be reactivated without talking to me. For enterprise clients on the SaaS product we used invoice terms with a built in discount and a time bomb suspension, it was just typically a little longer as I never had an enterprise not pay.
Employing those three strategies fixed most of our cash flow issues and helped stress levels go down drastically. But sadly, it never fixes all the issues so like others said, no client is better then one sucking up resources, dump them.
Also, I had clients get super upset when their accounts got suspended or we stopped working their project and they went back into the queue. But in the end, it isn't my problem, it is theirs. I would always try to empathize with them and would work with some to help out where it seemed right, but in the end, fuck you pay me. https://www.youtube.com/watch?v=jVkLVRt6c1U https://www.youtube.com/watch?v=jVkLVRt6c1U
- zenincognito 11y agoThank you for your detailed post and time you took to explain your process. 1) We only give 10 days for payment. We have also tried inserting a admin fee of $150every time invoices remain unpaid after 30 days. Clients are usually happy paying that extra 150 then paying the invoice on time. The important thing is that they have never questioned or even shown disappointment/issues with a late payment fee. 2) Yes this is something a lot of people have suggested. I will be happy to give this a try. 3) Being a service business, we emphasize this when signing them up and also talk about invoices by building up a personal relationship. I am unsure that stopping work will work in our favour. However this sentiment is being echoed by many people here.
- davismwfl 11y agoAnd I forgot to mention it in my first reply but a penalty is never as effective as a discount. Even though I usually build both into my contracts and TOS.
- davismwfl 11y agoYour welcome. $150 on an average invoice of $5k isn't nearly enough. My penalty is 10%. Yea that is insane if you do an APR but I don't treat it as that, it is a one time penalty. Also, I usually set a minimum of say $100. On #3. You have only one option if someone doesn't pay you. Stop the service. It is kind of like if you don't pay your cable bill, they only have one option really, stop giving you service. Sure they can send you to collections but the only real punishment is removing your access. Same for you. I totally understand that being a hard concept as you probably are a good person and want to see the good in people. But people will take advantage of that until you draw a line and prevent it. It sucks but it is just how some people work and have to be handled. Here is the plus. If you setup your marketing correctly and target the correct clients etc then this becomes a small percentage of the people you deal with. And honestly the people who routinely do this to you are the people to cut loose. The guy/gal who had a rough month and calls you is almost never the worry.