Not sure what the big deal is. Customer doesn't feel like the price they are paying is worth the value and leaves. Only difference is that there are alternati

Not sure what the big deal is. Customer doesn't feel like the price they are paying is worth the value and leaves. Only difference is that there are alternatives to this "critical service." Had this been a rant about the electric company going down in the snowstorm no one would have cared because it was understood these things happen. Have an absolute need for power no matter what? Better get yourself a backup generator. Just because you pay for a service doesn't mean it won't go down. Just means you should expect them to fix it ASAP.