Sure, they had a more meaningful response, but a public response immediately saying "We hear you, and we'll have a more detailed response after we look things o

Sure, they had a more meaningful response, but a public response immediately saying "We hear you, and we'll have a more detailed response after we look things over. Thank you." Would have sufficed and been way better for their case. Ignoring your users just to spend a month writing a response to those users is not in the best interests.