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Well, if they responded within a day, the answer would be something like "we'll look that up". Because they waited for almost a month, they can confidently say
by r3bl 11y ago
Well, if they responded within a day, the answer would be something like "we'll look that up".
Because they waited for almost a month, they can confidently say something like "we thought about your issues thoroughly and we are ready to take some actions to resolve them".
- joshmanders 11y agoSure, they had a more meaningful response, but a public response immediately saying "We hear you, and we'll have a more detailed response after we look things over. Thank you." Would have sufficed and been way better for their case. Ignoring your users just to spend a month writing a response to those users is not in the best interests.
- munificent 11y agoOnce you strip out the fluff, those sentences are effectively identical. It's not like they said what they'll be doing. Just a bunch of hand-wavey "we're working on it".