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Hm. Of course it's unprofessional to hit on a support agent, but the way this blog-post is shit-talking about their very own customers (even joking that one of
by dkyc 11y ago
Hm. Of course it's unprofessional to hit on a support agent, but the way this blog-post is shit-talking about their very own customers (even joking that one of them is probably too poor for champagne because they are on the free-side of their freemium plan) seems absolutely bad to me.
Edit: Especially since the product focusses on being "end-to-end-encrypted" and privacy minded, and they just purposely "leak" their customer conversations like that.
- noxToken 11y agoI do think that it's a bit unprofessional from Stackfield, but I think the message outweighs that aspect. A woman (or at least an avatar of a woman) has dedicated her working hours to help people troubleshoot an issue in real time. Free members included. Instead of helping people, "she" is greeted with a barrage of unsolicited comments and people informing her that they're trying to add her on Facebook. Gross.
- untog 11y agoThat's why I'm glad they did this. Tone of the post notwithstanding, it's a great example of the weird sexism that exists online, and I think they deserve credit for showing it, even at the cost of the ego of their own customers.
- lloyd-christmas 11y agoI don't think it has anything to do with ego. Regardless of how shitty my customer is, I'm not going to display them to the world (barring any related legal actions).