6 ms·

Some other companies usually don't reply at all. E.g. Apple, Microsoft, etc.

by drinchev 11y ago

giancarlostoro 11y ago
It's really sad though when you consider gitlab answered a while back.
chris_wot 11y ago
And have suffered for it in the past (though Apple, less so, it is true).
- pluma 11y ago
  But Apple has a reputation of not saying anything outside of the big releases and for the most part didn't have to be responsive because the periodic hype usually drowned out any criticism. GitHub on the other hand largely owes its reputation to how it is perceived by open source communities. Their perceived value is based less on the quality of their product(s) and more on being the place all open source projects live (moreso than even SourceForge ever was -- even companies like Google and Microsoft have moved their open source projects to GitHub simply because that's where developers expect open source projects to live). Apple can get by largely on marketing and the perceived quality of their products. GitHub relies on open source projects, even if they don't make any money of them directly. Hosting open source projects is just an advertising expense. If the majority of noteworthy open source projects left GitHub (especially if they left to the same platform, e.g. GitLab.com or BitBucket) their reputation as "the place where open source projects live" would evaporate and they'd have to fight the same friction for new users as their competitors. Additionally they'd probably become less interesting for third-party integrations as they can no longer serve as a cheap showcase for those products/services. This would again harm their appeal to paid users.
  - chris_wot 11y ago
    Yup, agree with everything you say. You just said it better than I could have :-)
bhouston 11y ago
Apple responded to antennagate and other hardware issues pretty quickly actually. 2 weeks for Antennagate: http://www.pcworld.com/article/201297/apples_iphone_4_antenna_gate_timeline.html http://www.pcworld.com/article/201297/apples_iphone_4_antenn...
- drinchev 11y ago
  Yep, i guess that was an exception https://en.m.wikipedia.org/wiki/Criticism_of_Apple_Inc.#Quality_control_and_customer_service_issues https://en.m.wikipedia.org/wiki/Criticism_of_Apple_Inc.#Qual...
- deleted 11y ago
  [deleted]
- rmc 11y ago
  That was only after Consumer Reports tested it and confirmed that it did actually have a problem.
dmethvin 11y ago
Aspiring to communicate with developers as well as Apple does is a perverse goal. Microsoft for example has a status page for their browser work [1] just like Google does for Chrome [2]. (The Microsoft page lets people vote for their favorite features, the Chrome one does it via stars on their tickets.) Something like either of those from Github would be great. [1] https://dev.windows.com/en-us/microsoft-edge/platform/status/ https://dev.windows.com/en-us/microsoft-edge/platform/status... [2] https://www.chromestatus.com/features https://www.chromestatus.com/features
- nikanj 11y ago
  Submitting bug reports to Apple is about as fruitful as playing tennis with the pacific ocean.
  - masklinn 11y ago
    Dunno, the ocean can send back your tennis balls. They'll be went, they may take a long time and they may come back on a different beach altogether, but there's a chance. Radar issues? They just fall off the radar.
  - aledalgrande 11y ago
    ROTFL. I report only when they have really annoying bugs and still don't condone their way of hiding issues from other (paying) users inside a private system. They answer after weeks, if they do, and then they expect me to retest next day. Sorry, but that's not gonna work.
  - kuschku 11y ago
    At least better than on Android. Even goddamn String::split is directly, and reproducably, broken. WONTFIX.
- brodock 11y ago
  GitLab implements Emoji Award (think of vote system with some emojis: https://about.gitlab.com/2015/11/22/gitlab-8-2-released/ https://about.gitlab.com/2015/11/22/gitlab-8-2-released/)
us0r 11y ago
Microsoft usually responds pretty fast with "wont fix"
- Pxtl 11y ago
  Not true, sometimes they respond with "we'll look at it for the next major release in 2 years". I've seen that on a lot of 5-year-old items that are still broken.
  - striking 11y ago
    They finally added task bar on multiple screens, which was in the wings for a very long time.
zanny 11y ago
Gitlab responded to dear github within a week: https://about.gitlab.com/2016/01/15/making-gitlab-better-for-large-open-source-projects/ https://about.gitlab.com/2016/01/15/making-gitlab-better-for... Someone wants your business :p
- sytse 11y ago
  For sure!
ianceicys 11y ago
Parts of Microsoft actually do respond and provide nice roadmaps. I am hoping Github will do something similiar. https://blogs.msdn.microsoft.com/bharry/2016/01/11/team-foundation-server-and-visual-studio-team-services-roadmap-update-2/ https://blogs.msdn.microsoft.com/bharry/2016/01/11/team-foun...
jcoffland 11y ago
You can add Google to that list but just because some other big companies do it does not make it right. Nor should we accept it.
tomjen3 11y ago
I will grant you that. At the same time, it is a horrible benchmark and it is even more deadly when you compare github, a company, among many, that offers hosting to a monopoly that you can't easily move away from.

Some other companies usually don't reply at all. E.g. Apple, Microsoft, etc.

giancarlostoro 11y ago

It's really sad though when you consider gitlab answered a while back.

chris_wot 11y ago

And have suffered for it in the past (though Apple, less so, it is true).

pluma 11y ago
But Apple has a reputation of not saying anything outside of the big releases and for the most part didn't have to be responsive because the periodic hype usually drowned out any criticism. GitHub on the other hand largely owes its reputation to how it is perceived by open source communities. Their perceived value is based less on the quality of their product(s) and more on being the place all open source projects live (moreso than even SourceForge ever was -- even companies like Google and Microsoft have moved their open source projects to GitHub simply because that's where developers expect open source projects to live). Apple can get by largely on marketing and the perceived quality of their products. GitHub relies on open source projects, even if they don't make any money of them directly. Hosting open source projects is just an advertising expense. If the majority of noteworthy open source projects left GitHub (especially if they left to the same platform, e.g. GitLab.com or BitBucket) their reputation as "the place where open source projects live" would evaporate and they'd have to fight the same friction for new users as their competitors. Additionally they'd probably become less interesting for third-party integrations as they can no longer serve as a cheap showcase for those products/services. This would again harm their appeal to paid users.
- chris_wot 11y ago
  Yup, agree with everything you say. You just said it better than I could have :-)

bhouston 11y ago

Apple responded to antennagate and other hardware issues pretty quickly actually. 2 weeks for Antennagate: http://www.pcworld.com/article/201297/apples_iphone_4_antenna_gate_timeline.html http://www.pcworld.com/article/201297/apples_iphone_4_antenn...

drinchev 11y ago
Yep, i guess that was an exception https://en.m.wikipedia.org/wiki/Criticism_of_Apple_Inc.#Quality_control_and_customer_service_issues https://en.m.wikipedia.org/wiki/Criticism_of_Apple_Inc.#Qual...
deleted 11y ago
[deleted]
rmc 11y ago
That was only after Consumer Reports tested it and confirmed that it did actually have a problem.

dmethvin 11y ago

Aspiring to communicate with developers as well as Apple does is a perverse goal. Microsoft for example has a status page for their browser work [1] just like Google does for Chrome [2]. (The Microsoft page lets people vote for their favorite features, the Chrome one does it via stars on their tickets.) Something like either of those from Github would be great. [1] https://dev.windows.com/en-us/microsoft-edge/platform/status/ https://dev.windows.com/en-us/microsoft-edge/platform/status... [2] https://www.chromestatus.com/features https://www.chromestatus.com/features

nikanj 11y ago
Submitting bug reports to Apple is about as fruitful as playing tennis with the pacific ocean.
- masklinn 11y ago
  Dunno, the ocean can send back your tennis balls. They'll be went, they may take a long time and they may come back on a different beach altogether, but there's a chance. Radar issues? They just fall off the radar.
- aledalgrande 11y ago
  ROTFL. I report only when they have really annoying bugs and still don't condone their way of hiding issues from other (paying) users inside a private system. They answer after weeks, if they do, and then they expect me to retest next day. Sorry, but that's not gonna work.
- kuschku 11y ago
  At least better than on Android. Even goddamn String::split is directly, and reproducably, broken. WONTFIX.
brodock 11y ago
GitLab implements Emoji Award (think of vote system with some emojis: https://about.gitlab.com/2015/11/22/gitlab-8-2-released/ https://about.gitlab.com/2015/11/22/gitlab-8-2-released/)

us0r 11y ago

Microsoft usually responds pretty fast with "wont fix"

Pxtl 11y ago
Not true, sometimes they respond with "we'll look at it for the next major release in 2 years". I've seen that on a lot of 5-year-old items that are still broken.
- striking 11y ago
  They finally added task bar on multiple screens, which was in the wings for a very long time.

zanny 11y ago

Gitlab responded to dear github within a week: https://about.gitlab.com/2016/01/15/making-gitlab-better-for-large-open-source-projects/ https://about.gitlab.com/2016/01/15/making-gitlab-better-for... Someone wants your business :p

sytse 11y ago
For sure!

ianceicys 11y ago

Parts of Microsoft actually do respond and provide nice roadmaps. I am hoping Github will do something similiar. https://blogs.msdn.microsoft.com/bharry/2016/01/11/team-foundation-server-and-visual-studio-team-services-roadmap-update-2/ https://blogs.msdn.microsoft.com/bharry/2016/01/11/team-foun...

jcoffland 11y ago

You can add Google to that list but just because some other big companies do it does not make it right. Nor should we accept it.

tomjen3 11y ago

I will grant you that. At the same time, it is a horrible benchmark and it is even more deadly when you compare github, a company, among many, that offers hosting to a monopoly that you can't easily move away from.