I tend to agree, though it's clearly not as bad as this article makes it out to be. (I should precise that I'm French and have been living in the US for 5+ yea

I tend to agree, though it's clearly not as bad as this article makes it out to be. (I should precise that I'm French and have been living in the US for 5+ years) I think it's a different culture in customer service, and every time I go back I'm now expecting to have at least one weird-to-disastrous customer service experience. For Christmas, it was a call-center guy at Orange who was super condescending, refused to let me talk to his supervisor and ended up hanging up on me. (NB: I wasn't rude myself) I can absolutely not imagine that happening in the US.