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You'll probably be surprised to know most companies do care about your feedback. Even Apple. The thing is, companies are out to make profit. If your power users

You'll probably be surprised to know most companies do care about your feedback. Even Apple. The thing is, companies are out to make profit. If your power users all go leave and use a competitors product where do you think all the companies who they work for are going to end up? Yea at the competitor.

bphogan 11y ago
I would very much be surprised. Some personal examples: For years I've worked with Microsoft products. The company I worked for paid big bucks for Microsoft enterprise support. Tried to use many times, always same results. "We'll send this to engineering." Never a response. Same with Apple. Bought an iMac that repeatedly ejected USB disks. Known issue. Apple support forums have hundreds of unanswered, unresolved threads on this issue. Yet Apple support had "never heard of it." Same "we'll send your logs to engineering and get back to you." And never heard back. Local cable companies call you constantly to get you to sign up for services. Then when there's a problem they'll come out and fix when they feel like it. Got a problem with your Google Apps account you pay for? Good luck. Sell something on Ebay and someone screws you over? Ebay still keeps their cut of course. Paid $1500 for Google Glass, found out explorer project was shutting down through Twitter and The Verge, rather than Google. Had a Digital Ocean box disappear for no reason. Response from them was "sorry." Saw a recent article where someone else had that problem too. Had a similar issue with a Linode box. Same results. So maybe I just have terrible luck. But I'm willing to bet that there's way more money in sales and marketing than there is in supporting existing customers. Forking over money to a company provides zero benefits other than the use of the product or service, in my experience. You get no say in how things work there, and you're lucky to get someone who is actually empowered to help you.

bphogan 11y ago

I would very much be surprised. Some personal examples: For years I've worked with Microsoft products. The company I worked for paid big bucks for Microsoft enterprise support. Tried to use many times, always same results. "We'll send this to engineering." Never a response. Same with Apple. Bought an iMac that repeatedly ejected USB disks. Known issue. Apple support forums have hundreds of unanswered, unresolved threads on this issue. Yet Apple support had "never heard of it." Same "we'll send your logs to engineering and get back to you." And never heard back. Local cable companies call you constantly to get you to sign up for services. Then when there's a problem they'll come out and fix when they feel like it. Got a problem with your Google Apps account you pay for? Good luck. Sell something on Ebay and someone screws you over? Ebay still keeps their cut of course. Paid $1500 for Google Glass, found out explorer project was shutting down through Twitter and The Verge, rather than Google. Had a Digital Ocean box disappear for no reason. Response from them was "sorry." Saw a recent article where someone else had that problem too. Had a similar issue with a Linode box. Same results. So maybe I just have terrible luck. But I'm willing to bet that there's way more money in sales and marketing than there is in supporting existing customers. Forking over money to a company provides zero benefits other than the use of the product or service, in my experience. You get no say in how things work there, and you're lucky to get someone who is actually empowered to help you.