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Follow up: my account was unsuspended this morning with an apology for the delay. All it took was: * 7 messages to support * posting on twitter, hn, and the s
by nfriedly 11y ago
Follow up: my account was unsuspended this morning with an apology for the delay. All it took was:
* 7 messages to support
* posting on twitter, hn, and the seller forums
* canceling all of my AWS services
* badgering the one rep on the seller forums who responded to me
* requesting (and paying for) my FBA merchandise to be returned to me
* waiting 35x longer then the stated response time
The forum rep initially told me to just email them again, but after a week of no response, she tried contacting them. After they ignored her for a week, she got a supervisor involved which, I suspect, is the only reason I ever received a response.
All in all, this was an incredibly frustrating experience and makes me wary of doing business with amazon.
I still haven't received any explanation for why it took so long, or why they jumped to suspension without notifying me.