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Ask HN: Help with Amazon seller account?
I sell things on amazon infrequently, and apparently some $0.12 fee was added to my account after my last sale, more than a year ago. I was never notified of the fee until Amazon suspended my account. I paid it and appealed the suspension right away. The Notifications page reports
"Our Seller Performance team will review your appeal, and you should expect a reply by Jan 7, 2016 1:08:09 PM PST"
That was over a month ago, and despite sending amazon several additional messages, I still have heard nothing back.
The kicker is that I trusted Amazon based on my past experience and went ahead and sent in a $1000+ CPU for a "Fulfillment by Amazon" sale. Now they're sitting on it (and charging me more fees.)
Is there anyone here who works at Amazon, or can maybe get me in contact with a human there to help get this straightened out?
- nfriedly 11y agoFollow up: my account was unsuspended this morning with an apology for the delay. All it took was: * 7 messages to support * posting on twitter, hn, and the seller forums * canceling all of my AWS services * badgering the one rep on the seller forums who responded to me * requesting (and paying for) my FBA merchandise to be returned to me * waiting 35x longer then the stated response time The forum rep initially told me to just email them again, but after a week of no response, she tried contacting them. After they ignored her for a week, she got a supervisor involved which, I suspect, is the only reason I ever received a response. All in all, this was an incredibly frustrating experience and makes me wary of doing business with amazon. I still haven't received any explanation for why it took so long, or why they jumped to suspension without notifying me.