I'm not on the bandwagon (I don't use Yelp regardless, and I suspect long-term it would be damaging to the brand if good Yelp reviews don't correlate with good

I'm not on the bandwagon (I don't use Yelp regardless, and I suspect long-term it would be damaging to the brand if good Yelp reviews don't correlate with good experiences), but the evidence Yelp present here is hardly cast-iron. I can see a number of ways such a suggestion could be made without it being evident in those recordings, such as: - [Unlikely] Recordings have been edited, or certain recordings not disclosed - Additional contact before/after this series of interactions where review removal was discussed - Threats not made to this plumber, but another company/plumber who passed on a warning - Raised by the plumber, and so not recorded ("Will you remove my bad reviews if I advertise with you?" "Yes, sir, we will do that" sounds perfectly benign if you only hear the Yelp end) - [Not Yelp's fault, though could warn against(?)] Scam by a third party - Attempting to blackmail the plumber by pretending to be Yelp and threatening to post bad / remove good reviewss