I've noticed some cultures tend to have unusually high standards for open source software and an expectation of personalized support. Perhaps because of the per

I've noticed some cultures tend to have unusually high standards for open source software and an expectation of personalized support. Perhaps because of the pervasiveness of "freemium" business models, I think a lot of people are really oblivious to the realities of open source. E.g. That they are not customers, nor are they owed anything in particular.