3 ms·

Here is what I have done many times when a telemarketer calls I listen to what he wants to sell, the I say: “Yes, I think I’ll be interested in this, can you ho

Here is what I have done many times when a telemarketer calls I listen to what he wants to sell, the I say: “Yes, I think I’ll be interested in this, can you hold on just a bit?” Then I put down the phone and let him wait. Many times, the caller was still waiting 5 minutes later.

pavel_lishin 11y ago
I believe that some call center forbid, or heavily penalize, the workers for hanging up on a potential lead.
- randycupertino 11y ago
  My old company wouldn't even let the reps hang up if the customer became verbally abusive. One poor woman had to listen to some sicko try to have phone sex with her for 45 minutes. He was actually masturbating to her on the phone. I only found out because I found her out back crying because she sat there and listened to it because she didn't want to get penalized for disconnecting him. I felt so bad for some of our reps that I just said fuck this and taught them all a way to deliberately bugsplat their systems which would force the software to hang up and they wouldn't get penalized for looking like they disconnected the call. I know people in this thread are like "fuck these people for calling me" but they have no idea of how much abuse the reps have to take- from both their employers AND the people on the other end of the phone. No one should have to sit there and listen to the verbal abuse that these reps constantly put up with every day. It's a truly shitty job.
randycupertino 11y ago
Some of them are paid/incentivized for their talk time, so the reps will be perfectly happy, in fact GLAD, to be put on endless hold, because they can mute their headset, kick back and talk to their friends while all the time their metrics look good and it looks like they're working. Some of our reps at my old company would purposely change our AI to dial places like Medicare or social security so they could purposely get put on endless hold.

pavel_lishin 11y ago

I believe that some call center forbid, or heavily penalize, the workers for hanging up on a potential lead.

randycupertino 11y ago
My old company wouldn't even let the reps hang up if the customer became verbally abusive. One poor woman had to listen to some sicko try to have phone sex with her for 45 minutes. He was actually masturbating to her on the phone. I only found out because I found her out back crying because she sat there and listened to it because she didn't want to get penalized for disconnecting him. I felt so bad for some of our reps that I just said fuck this and taught them all a way to deliberately bugsplat their systems which would force the software to hang up and they wouldn't get penalized for looking like they disconnected the call. I know people in this thread are like "fuck these people for calling me" but they have no idea of how much abuse the reps have to take- from both their employers AND the people on the other end of the phone. No one should have to sit there and listen to the verbal abuse that these reps constantly put up with every day. It's a truly shitty job.

randycupertino 11y ago

Some of them are paid/incentivized for their talk time, so the reps will be perfectly happy, in fact GLAD, to be put on endless hold, because they can mute their headset, kick back and talk to their friends while all the time their metrics look good and it looks like they're working. Some of our reps at my old company would purposely change our AI to dial places like Medicare or social security so they could purposely get put on endless hold.