end users trying to watch videos on the web don't care about flash. they aren't customers. they're using flash because it's pushed on them, so when it doesn't

end users trying to watch videos on the web don't care about flash. they aren't customers. they're using flash because it's pushed on them, so when it doesn't work, they're not going to exert any effort to make the software better beyond swearing at the crash dialog and re-opening their browser. i watch episodes of the daily show on thedailyshow.com every other day or so, using safari on mac os 10.5.8 on a mac mini. just about every single time i watch an episode in full screen, exit full screen, and click on a different episode, safari will crash and the crash reporter comes up saying flash caused it. i click 'report' to report the bug, it looks like it does something, and then i re-open safari. this guy says flash doesn't ship with any "known bugs", but what are "known bugs"? If you are experiencing issues please report them directly to the Flash engineering team via the public bug database and the team will investigate and resolve each. oh, so only bugs they know about in their public bug database, which requires 1) a user to know about it, 2) the user to seek it out, 3) the user to signup for an account, 4) and the user to login and file a formal bug, all while that user just saw a dialog that says his crash information was just sent to someone. if that crash reporter from safari is not sending useful information over to adobe, then they need to work with apple to get that resolved.