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Yes, it's digital oceans fault that people want to pay bargain basement prices and then wonder why they are getting bargain basement service.
by fleitz 11y ago
Yes, it's digital oceans fault that people want to pay bargain basement prices and then wonder why they are getting bargain basement service.
- mixmastamyk 11y agoSorry, that doesn't excuse the purely bad idea of scripting deletion of data at the first sign of trouble.
- Tassels 11y agoIt's not at the first sign of trouble, though. It's after ~15 email notifications over the course of over a month, and no contact back.
- mixmastamyk 11y agoBoth anecdotes mentioned timeframes of about 15 days after longer than a year of service.
- Tassels 11y agoThe timeframe is 3 weeks until suspension, then another 2 weeks until deletion. At the time this user was affected, it was 3 weeks until suspension, then 3 days until deletion, but that period was raised to 2 weeks due to feedback that 3 days wasn't enough. I'm not saying that excuses things, but it's far from "at the first sign of trouble".