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One time my CC expired on DO because there was a fraudulent purchase on it and I had to get a new one. I got a brief e-mail from DO noting there was a problem c
by mizzao 11y ago
One time my CC expired on DO because there was a fraudulent purchase on it and I had to get a new one. I got a brief e-mail from DO noting there was a problem charging my card, and updated it the same day.
What if I was on vacation, and didn't see this e-mail for a few days? shudder
In what world is automating the deletion of customer data a good idea?
- dualboot 11y ago> In what world is automating the deletion of customer data a good idea? The data destruction world :)
- xyzzy4 11y agoThe world where employees care more about management satisfaction than customer satisfaction? And it's difficult to prove that bothering some customers here and there is impacting corporate revenue. Policies like this slip through the cracks.
- fleitz 11y agoYes, it's digital oceans fault that people want to pay bargain basement prices and then wonder why they are getting bargain basement service.
- mixmastamyk 11y agoSorry, that doesn't excuse the purely bad idea of scripting deletion of data at the first sign of trouble.
- Tassels 11y agoIt's not at the first sign of trouble, though. It's after ~15 email notifications over the course of over a month, and no contact back.
- mixmastamyk 11y agoBoth anecdotes mentioned timeframes of about 15 days after longer than a year of service.
- Tassels 11y agoThe timeframe is 3 weeks until suspension, then another 2 weeks until deletion. At the time this user was affected, it was 3 weeks until suspension, then 3 days until deletion, but that period was raised to 2 weeks due to feedback that 3 days wasn't enough. I'm not saying that excuses things, but it's far from "at the first sign of trouble".
- deleted 11y ago[deleted]