4 ms·
This is just some feedback on the availability form-- It's uncomfortable to have to give you my email on it, and it becomes irritating to only be told there ar
by rubyn00bie 11y ago
This is just some feedback on the availability form--
It's uncomfortable to have to give you my email on it, and it becomes irritating to only be told there are no service providers in my area. I'm not sure why you're collecting it there, care to illuminate that for me? Or at least reassure me I won't be spammed?
I'm genuinely interested in your service for a multitude of reasons... So please, see this as an attempt at constructive feedback/questioning.
Also, the form doesn't remember your choice for flexibility. It'd be a nicer experience if it did.
- moonlighter 11y agoI thought the same thing; they probably collect the email to notify you once they actually do have cleaners available. However, a much more frictionless approach would be to only ask for an email after the search, like "Would you like us to notify you once cleaners are available in your area?" That's more genuine.
- AndrewKemendo 11y agoI don't have any affiliation with the site but this is something that messes with me as a dev because I hate spam. You have expressed interest in the service. Maybe they don't serve your area, or maybe you aren't ready to use the service this month or next month but might 6 months from now. So how does this service get your business, a business that in theory you want? Is the business supposed to simply wait for you to re-find it when you need it, or continue to come back and search again for when it's available in your area? Isn't the whole point of LEAN and MVP to do this process so you know where demand is coming from?
- Gracana 11y agoCouldn't they tell you first if service is available, then ask if you'd like to sign up for it or get a notification if it becomes available? That would be effective without feeling deceptive.