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I'm glad the author didn't turn this into a negative review of DO. "What will you do when your server is lost?" is exactly the right question to learn from a sc

I'm glad the author didn't turn this into a negative review of DO. "What will you do when your server is lost?" is exactly the right question to learn from a scenario like this.

sarciszewski 11y ago
That's what I half-expected when I read the title, as well.
freekmurze 11y ago
I'm well aware that this could happen with any hosting provider. Sooner or later everyone will encounter this kind of problems. Forewarned is fore armed!
cortesoft 11y ago
I think it was an ad for some of their own services instead.
pdabbadabba 11y ago
Agreed. There may also be a customer service lesson in that refund email. Typically, your customer is not happy with you even after they receive a refund, so exclamation points and language like "Booyah!" is really not a good idea for that sort of message. It's always going to sound a little bit tone deaf -- and very tone deaf when the refund was for a major incident like the loss of an entire server. Keep it professional.
- dubcanada 11y ago
  It's the standard DO credit email, which typically is from referring friends or doing something else to acquire credit. Not getting a refund because DO accidentally deleted your droplet. Though their should be another avenue for such things.
  - deleted 11y ago
    [deleted]
  - pdabbadabba 11y ago
    Hmm, maybe that's what they're thinking. But I wonder if it's really true that a refer-a-friend or similar, happy scenario is the "typical" cause for a refund. Certainly in my life I've received far more refunds due to company mistakes than than credits due to the happier reasons you mention. And when in doubt, if you're refund system is not capable of discriminating between the two, it seems to me wiser to err on the side of a less jubilant message.
    - broodbucket 11y ago
      DO credits from positive events are pretty common in my experience; not just refer-a-friend, but they give out credits through ads on podcasts and the like, through promotions for students and whatnot. I think I've had something like $150 total gifted DO credit.
click170 11y ago
Not to mention that service credit is more than I've ever gotten from Amazon when they've lost one of our VMs due to underlying hardware failure.

I'm glad the author didn't turn this into a negative review of DO. "What will you do when your server is lost?" is exactly the right question to learn from a scenario like this.

sarciszewski 11y ago

That's what I half-expected when I read the title, as well.

freekmurze 11y ago

I'm well aware that this could happen with any hosting provider. Sooner or later everyone will encounter this kind of problems. Forewarned is fore armed!

cortesoft 11y ago

I think it was an ad for some of their own services instead.

pdabbadabba 11y ago

Agreed. There may also be a customer service lesson in that refund email. Typically, your customer is not happy with you even after they receive a refund, so exclamation points and language like "Booyah!" is really not a good idea for that sort of message. It's always going to sound a little bit tone deaf -- and very tone deaf when the refund was for a major incident like the loss of an entire server. Keep it professional.

dubcanada 11y ago
It's the standard DO credit email, which typically is from referring friends or doing something else to acquire credit. Not getting a refund because DO accidentally deleted your droplet. Though their should be another avenue for such things.
- deleted 11y ago
  [deleted]
- pdabbadabba 11y ago
  Hmm, maybe that's what they're thinking. But I wonder if it's really true that a refer-a-friend or similar, happy scenario is the "typical" cause for a refund. Certainly in my life I've received far more refunds due to company mistakes than than credits due to the happier reasons you mention. And when in doubt, if you're refund system is not capable of discriminating between the two, it seems to me wiser to err on the side of a less jubilant message.
  - broodbucket 11y ago
    DO credits from positive events are pretty common in my experience; not just refer-a-friend, but they give out credits through ads on podcasts and the like, through promotions for students and whatnot. I think I've had something like $150 total gifted DO credit.

click170 11y ago

Not to mention that service credit is more than I've ever gotten from Amazon when they've lost one of our VMs due to underlying hardware failure.