It's the same as all enterprise software - it sucks because the people who buy aren't the people who use, and the people who buy make decisions based on criteri

It's the same as all enterprise software - it sucks because the people who buy aren't the people who use, and the people who buy make decisions based on criteria that have exactly nothing to do with usability. And so the problem is that you can't compete with the vendors on usability; you have to compete on seemingly meaningless features, and you have to compete with very large and well-connected sales organizations.