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I think a lot of folks feel that it's a useless endeavor, so they don't bother. Amazon's been operating this way for years, and they're quite a large company; i
by eric_h 11y ago
I think a lot of folks feel that it's a useless endeavor, so they don't bother. Amazon's been operating this way for years, and they're quite a large company; it seems unlikely to me that fundamental change can happen inspired by customer tickets, even if you're paying for support.
Basically, if Netflix isn't the source of the complaint, they're not going to give two fucks.
/me suspects that netflix engineers get outage notifications through some other avenue than the status page.
- nstart 11y agoYou are pretty spot on about that. This was the post I was googling for http://techblog.netflix.com/2015/10/flux-new-approach-to-system-intuition.html http://techblog.netflix.com/2015/10/flux-new-approach-to-sys... (prepare to have your mind blown) And what I found in the Google results From 2015-04 http://techblog.netflix.com/2015/04/introducing-vector-netflixs-on-host.html http://techblog.netflix.com/2015/04/introducing-vector-netfl... And 2014-01 http://techblog.netflix.com/2014/01/improving-netflixs-operational.html http://techblog.netflix.com/2014/01/improving-netflixs-opera... That is some crazy fast innovation there