Had a job in an operations / service quality as manager in a large bank. Institutional side, not consumer, so questions were often tricky or a case of "How the

Had a job in an operations / service quality as manager in a large bank. Institutional side, not consumer, so questions were often tricky or a case of "How the hell did this person think of this?" Not customer support, just operations. Mainly working on regional projects, which most enquiries pertained to. About 400 emails per day, from real people. Calls - almost none, mainly me calling other people back because their emails were confusing, and on some occasions playing good cop/bad cop with my boss playing the other role (super internal politics). But answered every one of them. Only possible because I had a really fantastic team. We took pride in what we did, because with our own projects we'd be left waiting days, weeks, with no answers from internal customers, despite telephone calls, promises, often for really simple tasks. Go the extra mile. It's not that tough. Have an empty inbox at the end of the day. And don't shoulder the burden. Coach those around you to take off that burden, it makes the job much much easier. Relationships forged can be really great, just by hitting reply. And sleep much easier just by knowing everything has been done.