Good assessment. As someone who paid for the personal plan, and watched it implode from the inside, I get the exact impression you do. The problem was the num

Good assessment. As someone who paid for the personal plan, and watched it implode from the inside, I get the exact impression you do. The problem was the number of mistakes made: * Offering the support line as a "literal" replacement for emergency services. * Including a racial slur in a 503 page. * Falsely advertising the number of servers you can create as "Unlimited", when the limit is actually 2. * Use of a generic bootstrap theme with minimal modification. * 404'd refund and legal pages. * Not established as a LLC. * No way to manage billing profiles (in violation of Stripe TOS) * Broken and untested remix of Ubuntu Server. * No account management portal - You can't change or reset your password at all. * Advertised as a finished product for use by businesses, when it appears to have barely been tested in-house. This is how you lose your business, and then get sued into bankruptcy. This kid should be happy he just lost a couple thousand dollars in server hosting and refund fees, rather than millions and the loss of his credit reputation for life. Learn a lesson from this, would-be entrepreneurs of HN. Don't do what this kid did.