Retail managers certainly act that way, but I wish it weren't so. The one thing that has the potential to bring me to a brick and mortar store instead of buying

Retail managers certainly act that way, but I wish it weren't so. The one thing that has the potential to bring me to a brick and mortar store instead of buying online, is the chance to talk to an employee who is an expert on the product. Sadly it doesn't happen too often. Usually you get someone with enough brains to operate a cash register and no more than that. Ask a good question, you get a blank stare in return. Or they tell you to google it. And because they get paid garbage money, they often can't even afford to buy the product they're selling, so they don't have firsthand experience with it. Could be so much better...