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Downing Customer Service for a week is not much fun for anybody, but it's doable. You just need to manage the expectations for your users and make sure your pr
by jasonkester 17y ago
Downing Customer Service for a week is not much fun for anybody, but it's doable. You just need to manage the expectations for your users and make sure your product is so self-explanatory that it really doesn't need much customer service in the first place.
I can do a week's worth of handholding for all the services I run in about 2 hours. Normally I do it during the week as needed, but occasionally I'll troop off into the sticks for up to a week at a time. Thus far I've managed to pull it off without the business collapsing.