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Just realised I didn't answer about the funding. We put the idea to Google as part of their 'impact challenge' which they give funding for good ideas that help
by mrmondo 11y ago
Just realised I didn't answer about the funding.
We put the idea to Google as part of their 'impact challenge' which they give funding for good ideas that help develop technical services / projects for society and those in need.
The database of services mostly already existed thanks to us running that for the last 20-25 years in various forms as mentioned in my other reply.
We spent a lot of time on the research and working with homeless and at risk people to understand what they actually need / want and how they would find it, a lot of UX research went into the project and a lot of time is still being spent on search result quality which if you've dealt with before - is always hard.