I don't know much about carpentry, but I've seen that they often build custom patterns and guides to make the work on a particular job easier. Maybe they need

I don't know much about carpentry, but I've seen that they often build custom patterns and guides to make the work on a particular job easier. Maybe they need to cut the same angle or size or shape many times, or drill perfectly aligned holes, whatever. They don't go out and buy tools that specifically match the requirements of that job, because that would be silly. Who would make such a thing, and what do you do if it's not quite perfect? Instead they use the materials around them to create helpers and guides and patterns. It sounds like you could use the same kind of thing. Someone entering an issue doesn't need to be presented with a JIRA server and told to go at it. A tool like JIRA has some tools for guiding users (e.g. embeddable, customizable javascript forms). And where JIRA isn't cutting it, any self-respecting tool has an API that gives you all the power in the world. You want a dashboard that shows you just the charts you want, and clearly explains what they're showing? There's a lot of material all around you to make building that for yourself easy. Wishing for an opinionated and rigid solution that happens to match what a project of nontrivial complexity needs is not realistic.