From the article: "While I am happy to share data with those that request it, I will summarize by saying that most restaurant customers that use OpenTable abho

From the article: "While I am happy to share data with those that request it, I will summarize by saying that most restaurant customers that use OpenTable abhor it (for a few different reasons)." His company, TableHero, is a competitor, so "most" may be an exaggeration. He's probably identified a few weaknesses in Open Table to capitalize on.