This is absolutely true for a number of businesses, however as things are becoming more global (or at least one part of the human touch is) I believe it's fadin

This is absolutely true for a number of businesses, however as things are becoming more global (or at least one part of the human touch is) I believe it's fading. I think a lot of processes could be migrated to asynchronous B2B communication without an overall impact on efficiency. Indeed, probably some gains from batching similar parcels of work together as opposed to a day of "What about X1?" "What about Y1?" "What about X2?" etc etc.