The city should budget an amount for each year in payouts. Start with the average amounts over the past 5-10 years plus 10%. When all of the complaints for th

The city should budget an amount for each year in payouts. Start with the average amounts over the past 5-10 years plus 10%. When all of the complaints for that year have been settled, anything left goes out to the department as bonuses. We've got sticks that don't seem to be working. Let's throw some carrots in as well. Good performance -> good bonuses.