3 ms·
This is my last side-project which I built to solve my own problem: Sending quick surveys to customer during the conversation(live chat) instead of the usual w
by going_to_800 11y ago
This is my last side-project which I built to solve my own problem:
Sending quick surveys to customer during the conversation(live chat) instead of the usual way, asking the same questions over and over again than spending time to enter the answers from the live chat to excel or sending links to google forms which breaks the conversation.
Initially I wanted to build a live chat widget with forms functionality, but I realized that live chat widgets works better for quick support rather than having an engaged conversation for feedback purpose, for example. So I build the live chat widget inside a separate page, which also looks great and you have enough space to have both the forms and chat in the same view.
After talking with some people, I found that this can be useful in other areas than SaaS feedback, especially when you can link to the chat page with a specific form enabled by default, not only during conversation. Basically everywhere you want to gather information(polls,survey) and you also want to respond live or chat.
It's not officially launched, only 10 free accounts are available for private beta.
Please try and and let me know what do you think.
Thanks a lot