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I haven't used Uber or Lyft in a while. If it's the same now as then, both apps seemed to make it purposely difficult to estimate what you were paying ahead of
by JohnTHaller 11y ago
I haven't used Uber or Lyft in a while. If it's the same now as then, both apps seemed to make it purposely difficult to estimate what you were paying ahead of time, burying their estimator in multiple menus and including multiple warnings of it being inaccurate. Plus, not including surge pricing in the estimator. It was basically impossible to tell the app "I'm here and going there, about how much will it cost" and get any sort of straight answer. Has that changed more recently?
- SilasX 11y agoHm, my experience is different now; they both seem to make the button prominent at the time of the request confirmation. However, on Lyft, I remember being unable to get a fare estimate after I confirmed the request, which would potentially give someone a chance to be shocked and back out early.